RETURNS & EXCHANGES

RETURNS
In order to initiate a return please log the details in the Returns Centre. We will not accept any returns which have not been logged into the system. 

Option A: Ship with a Payable Returns Label
We will send you a DHL shipping label and a fee will be deducted from the amount of your refund:
Spain Return Fee - 6,95€
Eurozone Return Fee (1) - 14,95€
Eurozone Return Fee (2) - 16,95€
Rest of World Return Fee - 19,95€
Once you receive the DHL shipping label you can contact DHL to set a date and time for pick-up or alternatively deposit it at a DHL drop-off point.

Option B: Ship with any carrier of your choice
We strongly discourage customers outside of the EU to go with Option B.
If you are outside of the EU and decide to go with Option B, please remember to fill out the customs declaration form, provide a description of the goods and tick the box "Return of Goods" in the category of shipment. Your full name should be visible outside of the parcel.

You must also submit the invoice for the Order to prove that the goods that are being returned are the identical to the ones that were sent.

Failure to provide this information, or provide it incompletely could result in duties being borne upon collection which will be deducted from the refund amount. In the worst of cases, it may not be possible to recover the parcel and the refund will not be made.


EXCHANGES
We don't do standard exchanges. Refunds will be issues for returned items. If you would like a new size or another style/colour, simply place another order on the website. 

 

FURTHER INFORMATION
You can find more information on our Terms and Conditions section.