Returns And Exchanges

General Information

There is a 15-day period after the delivery date of an item to ask for a return. We will not accept returns of items after this deadline. 

In order for the product to be deemed as returnable it must be in the same state as it was bought, with no signs of usage and the original label attached. 

To initiate a Return please click here:

https://returns.itsrever.com/maisonhotel

In order to process a return, please access the link above and fill in the text boxes with your Order ID and your purchase email. 

You will be redirected to a page containing your purchase information, where you will be asked to select the compensation and logistics information related to your return. 

• Returns from Spain 6.95€ 
• Returns from the EU from 9.95€ 
• Returns from Great Britain, Switzerland & Norway from 14.95€.
• Returns from any other country 19.95€. 

For questions regarding a return process, please refer to our FAQ’s.