There is a 15-day period after the delivery date of an order to ask for a return of any item contained within that same order.
In order for the product to be deemed as returnable it must be in the same state as it was bought, with no signs of usage and the original label attached.
In order to process a return, please access the link above and fill in the text boxes with your Order ID and your purchase email.
You will be redirected to a page containing your purchase information, where you will be asked to select the compensation and logistics information related to your return.
- Returns of orders from Spain have a cost of €6.95 per return.
- Returns of orders from France, Germany, Belgium, Netherlands, Austria, Italy, and Portugal have a cost of €14.95 per return.
- Returns of orders from any other country have a cost of €18.95 per return.
For questions regarding a return process, please refer to our FAQ’s.