Visit our return portal at returns.itsrever.com/maisonhotel. Enter your order number and email — you will be guided step by step. For full details on conditions and timelines, visit our Returns & Exchanges page.

Once your order ships, you will receive a tracking number by email. You can also view tracking details in your account under "Orders". If you don't see updates after a few days, write to us at info@maisonh.com.

Standard delivery times from dispatch (Monday to Friday, excluding public holidays) are as follows: Spain, Europe, US and Australia 2–3 business days via UPS Express; and the rest of the world 3–6 business days via UPS Express.

Shipping is free of charge for orders delivered to Europe, the United States, Canada, Mexico, Chile, Colombia, and Australia. For all other markets, a flat-rate shipping cost applies: 9.95€ for Israel, Japan, and Singapore, and 19.95€ for all remaining destinations.

For full details, visit our Delivery page.

Email us at info@maisonh.com or message us on Instagram @maisonhotel. You can also visit our Contact page.

Payment is processed via Shopify Payments, PayPal, Google Pay, Apple Pay, and Shop. By providing payment details, the Customer authorises the charge of the total order amount. Maison Hotel does not store card data — payments are processed securely by Shopify.

Yes, but the outcome depends on the order's status at the time of your request:

• Before dispatch from our warehouse: the order can be cancelled and you'll receive a full refund of the total amount paid.
• Once in transit, before delivery is attempted: the order can still be cancelled, but the refund will be the total amount paid minus the outbound shipping costs already incurred.
• After delivery: the order can no longer be cancelled, but you can return it within 14 days of receipt through REVER (returns.itsrever.com/maisonhotel). The return shipping cost will be shown at the time of the request and deducted from your refund.

To request a cancellation or modification before dispatch, contact us as soon as possible at info@maisonh.com — we'll do our best to action it before the order leaves the warehouse.

Once your order ships, you will receive a tracking number via email. You can also view tracking details in your account under "Orders".

Standard delivery times from dispatch (Monday to Friday, excluding public holidays) are as follows: Spain, Europe, US and Australia 2–3 business days via UPS Express; and the rest of the world 3–6 business days via UPS Express.

For full details, visit our Delivery page.

Yes, we ship worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

For full details, visit our Delivery page.

Shipping is free of charge for orders delivered to Europe, the United States, Canada, Mexico, Chile, Colombia, and Australia. For all other markets, a flat-rate shipping cost applies: 9.95€ for Israel, Japan, and Singapore, and 19.95€ for all remaining destinations.

Visit our Delivery page for full details.

We accept returns within 15 days of receiving your order. Items must be unworn, unwashed and with their original tags attached.

Full details on our Returns & Exchanges page.

Use our return portal at returns.itsrever.com/maisonhotel. Enter your order number and email to start the process — you will be guided step by step.

You will receive an immediate refund. If you don't see your refund after a few days, write to us at info@maisonh.com.

• Returns of orders from Spain have a cost of 6.95€ per return. 
• Returns of orders from the EU have a cost of 9.95€ for drop off point or 14.95€ for home pick up, per return.  
• Returns of orders from Great Britain, Switzerland & Norway have a cost of 14.95€.
• Returns of orders from any other country have a cost of 19.95€ per return. 

To initiate a Return please click here: https://returns.itsrever.com/maisonhotel

Each product page includes a detailed size guide and the model's height and size for fit reference. If you are between sizes or unsure, write to us at info@maisonh.com and we will help you find the perfect fit.

Each garment includes a washcare label with specific washing and ironing instructions. If you are unsure, write to us at info@maisonh.com and we will help you to get the correct care for each of our pieces.