- Where do you deliver to?
- We deliver worldwide.
- What are your delivery methods?
- In order to provide the best service, we currently deliver through DHL Express Service.
- What are your delivery times?
- In Europe, DHL Express delivery should reach you within 2 working days of dispatch (Monday to Saturday, excluding public holidays).
In the rest of the world, DHL Express delivery should reach you within 3-5 working days (Monday to Saturday, excluding public holidays).
Orders placed over the weekend are processed on Monday.
- Is there a delivery charge?
- Orders from Europe totalling €120 or more qualify for free delivery.
Orders from Europe totalling less than this amount have a standard delivery cost of 12€.
Orders from other parts of the world have a standard delivery cost of 30€.
- Will I have to pay for customs & duties?
- All international customers are responsible for customs & duties within their own country. For further information, we recommend contacting your local customs office. Maison Hotel is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
- What payment methods do you accept?
- You can pay by Visa, MasterCard, Maestro & Amex.
Maison Hotel also accepts payment by PayPal, a secure payment method which allows you to make online payments without having to enter your credit card number. All you need is your email address and PayPal password.
- How do I track my parcel?
- In your order confirmation email, you will find a tracking number and a link to the carrier’s website where you can track your parcel.
- What happens if I do not receive my parcel?
- Please contact us on firstname.lastname@example.org quoting your order number and tracking number so we can investigate the matter with the carrier.