Delivery

Delivery dates given on the Site are approximate and correspond to average processing and delivery times. Maison Hotel cannot be held liable for delays caused by carriers or events outside its control.

In-stock orders are typically prepared and dispatched within 2–3 business days. Orders placed during weekends or public holidays will be processed from the next business day. During collection launches, sales, promotional periods or other periods of high demand, order preparation may take longer.

Once dispatched, orders are typically delivered within 2–3 business days to Spain, Europe, the US and Australia, and within 3–6 business days to other destinations via UPS Express.

Delivery estimates are calculated from the date of dispatch and do not include order processing time.

In any case, Maison Hotel will deliver within a maximum of 14 working days for EU deliveries and 20 working days for international deliveries. If the maximum delivery time is exceeded for reasons attributable to Maison Hotel, the Customer may cancel the order and receive a full refund within 14 days.

Shipping is free of charge for orders delivered to Europe (excluding Iceland), the United States, Canada, Mexico, Chile, Colombia, and Australia. For all other markets, a flat-rate shipping cost applies: 9.95€ for Israel, Japan, and Singapore, and 19.95€ for all remaining destinations.

If an order contains one or more items on pre-order, the Customer may choose between two shipping options at checkout: Single Shipment, where all items are shipped together once the pre-order items are in stock, or Split Shipment, where in-stock items are shipped immediately followed by a second shipment once the pre-order items are ready. A single shipping charge applies in both cases — no additional fee is applied for the second shipment.

Delivery is made to the address specified by the Customer. The Customer is responsible for providing accurate and complete delivery information. Maison Hotel is not responsible for failed deliveries caused by inaccurate address details.