TERMS AND CONDITIONS

These general conditions of hiring apply to all commercial transactions made in our virtual store, www.maisonh.com, hereinafter The Seller. For more information about the Seller and our Privacy Policy, see the Legal Notice hosted on each page of this store.

We kindly ask you to read these Terms of Purchase and our Privacy Policy carefully before placing the order. If you are not in accordance with all the Purchase Conditions and the Privacy Policy, you must not place an order.

1. Identification

The Seller is a business unit belonging to SETTERTREND S.L., provided with the VAT ID: B86530789, domiciled in Calle Zurbano 45, 28010 Madrid. Any communication can be directed to the registered office or the email address [email protected]

2. Activity

The Seller is engaged in distance selling, preferably online.

3. Content and information provided on the website

The Seller reserves the right to modify the commercial offer presented on the website (modifications on products, prices, promotions and other commercial and service conditions) at any time. The Seller makes all the efforts within its means to offer the information contained in the website in a truthful way and without typographical errors. In the event that at any time there is an error of this type, alien at all times to the will of The Seller, it would be immediately corrected.

4. Sale system

To make a purchase, the user can choose between several ways to send us your order:

Internet through the "shopping cart"
Internet through the "off-line order"
By email: [email protected]maisonh.com

5. Applicable taxes

The prices of the products exhibited on the website of the Seller include the Value Added Tax (VAT) that, if applicable, is applicable.

Purchases that will be delivered within the territory of any of the member states of the European Union will be subject to VAT.

Purchases that must be delivered in the territories of non-member states of the European Union, or in the Canary Islands, Ceuta or Melilla will be exempt from VAT.

6. Payment method

When formulating the order, the customer can freely choose to pay for the purchases made through Paypal or through the Stripe credit card platform provided by Shopify.

In certain cases and to prevent possible fraud, the Seller reserves the possibility of requesting a specific form of payment from a client in the event that the identity of the buyer is not reliably proven.

7. Form, expenses and delivery time

The customer can select the shipping method from among the possible ones for his shipping area. You should bear in mind that delivery times, quality of service, delivery point and cost will be different for each form of transport.

The Seller sends the orders to its customers through different urgent transport companies of recognized national and international prestige. The transport periods are available in the section of our website «Shipping Costs». Before confirming your order you will be informed to the client about the shipping costs and delivery times that apply to your specific order.

8. Buyer's rights and return policy

The Seller guarantees its customers the possibility of canceling their order at any time and without any cost provided that the cancellation is communicated before the order has been made available to the carrier for shipment.

The client will have a period of (14) fourteen calendar days from the receipt of the merchandise to exercise his right of return. The client will inform The Seller within the stipulated period and by any means admitted by law, his desire to exercise his right of return. The returned order must be delivered together with the delivery note and, if applicable, the invoice issued to the Seller, with the Customer handling the return costs.

The customer may return any item that he has purchased from The Seller without any penalty. In these cases, the Seller will return the purchase money by means of a credit card payment, by means of a bank transfer to the account indicated by the customer or by means of a credit to his personal account. In case the returned product does not keep the same original packaging, the good will suffer a depreciation in the price to be paid. If a product other than that requested by the customer was delivered by mistake of the Seller, it will be removed and the correct product will be delivered without any additional charge to the buyer.

For any incident related to the return of items from our store you can contact our Customer Service Department via email: [email protected]
 

9. Obligations of the client

The client of The Seller undertakes at all times to provide truthful information about the data requested in the user registration forms or order fulfillment, and to keep them updated at all times.

The client undertakes to accept all the provisions and conditions contained in these General Contracting Conditions, understanding that they include the best possible service will for the type of activity carried out by the Seller.

Likewise, it undertakes to keep confidentially and with the utmost diligence its personal access codes to our website.

The client undertakes to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual schedule of delivery of goods (Monday to Friday, from 9am to 6pm ,GMT+1). In case of default by the customer of this obligation, the Seller will not have any responsibility for the delay or impossibility of delivery of the order requested by the customer.

10. Applicable legislation and competent jurisdiction

The purchases made with the Seller are subject to the legislation of Spain.